Terms & Conditions
This site is owned and operated by Registered Company: The Pet Medicine Company Limited (known as "we" or "us" or “our”). Registered office: Clifford House, 38-44 Binley Road, Coventry, CV3 1JA. Registered number: 7054446 (England and Wales).
BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE
Accuracy of content
The Pet Medicine Company Limited has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Products and product packaging are subject to change at any time and without notice. We accept no liability for changes made to the product, product ingredients or the product packaging. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT, except those products which are shown as VAT exempt. To the extent permitted by applicable law, The Pet Medicine Company Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Pet Medicine Company Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
In order to use this service you will need to register on this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Pet Medicine Company Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you forget your account login details, please refer to the ‘forgotten your password’ link on the login page.
We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process. If however, you wish to amend after this point, you may call our telesales team between Monday to Friday 9.00am – 4.00pm (details on ‘Contact’ page) and there may be a possibility they can assist you before your order is dispatched (usually the next working day).
Notification of errors
You should ensure the items dispatched to you are checked carefully promptly upon receipt. If you believe there may have been an error, you should contact us immediately by phone (as shown below under ‘Returns and Refunds’) and should not open or use any of the items.
All prices on this website are in pounds sterling and include VAT where applicable. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
Non medicinal items
Your right to cancel an online order for goods starts from the moment you confirm your order and ends 14 days from the day you receive your goods. For details of how to exercise this right please see below under ‘Returns and Refunds’.
Prescription and other medicinal items
You may cancel you order at any time prior to us processing your order however we are not able to accept returns of any prescription medication due to the legal requirements for the storage of medicines. We are only able to except returns where an error has been made by ourselves with regard to dispatch or in response to an "official recall".
Restrictions on purchase
Where the order concerns prescriptions - if you live in the UK, we will not ship your item until we receive a valid original prescription. We will only accept EU written prescriptions. Upon request, prescriptions from the rest of world will be considered. We cannot accept faxed, scanned or photocopied prescriptions. We will only deliver to the address on the original prescription.
The Pet Medicine Company Limited is entitled to refuse your order without giving reason.
Postage and packing costs
The following postage and packing costs will be added to the cost of your order. Where multiple items are included in one order, we may dispatch the items separately in which case, you will only be charged one postage and packing charge.
UK Mainland - National Carrier - £4.65 for orders up to £20*. No charge for orders over £20* Other Areas - Prices available on request from our telesales team, details on 'contact' page.
Returns and Refunds
The Pet Medicine Company Ltd would like you to be completely satisfied with your purchases. If you are not, any item (not including medicines or products we have specifically obtained for you) can be returned to us within 14 days of receipt for exchange or refund if unopened, unused or undamaged. The refund would be made using the same payment card the original purchase was made from. The product/s will need to be in original packaging and sent back appropriately packed with carriage paid. Please call our telesales team (details on our contact page) to obtain the authorisation to return your order.
The storage of medicines legal requirements means we are unable to accept returns of these products except were an error has been made by ourselves with regard to dispatch or in response to an "official recall".
If an item on your order is believed to be faulty it should be returned to us for inspection. In this event, it may be necessary for us to send it to the manufacturers for them to investigate and authorise a replacement or refund.
This does not infringe legal rights. We would advise customers to use an insured method of shipping and to retain proof of dispatch.
In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to using the card originally used for payment.
Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. The Pet Medicine Company Limited cannot accept any liability in respect of the use of these websites.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Pet Medicine Company Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
All veterinary related enquiry responses, guidance, prescribed medications and supplies are provided directly to customers of TMPC Online Ltd by a Suitably Qualified Person(s) employed by European Veterinary Supplies Ltd. SQPs are assessed, approved and monitored via CPD by AMTRA (Animals Medicines Training Regulatory Authority).
TPMC Online Ltd accept no legal liability for any medicines and/or products that fail to work in the intended manner, or any side effects arising thereon.
Other legal notices There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to legal notices We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this website outside England, Wales, Scotland and Northern Ireland
The Pet Medicine Company Limited makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.
Promotion/Discount Code Terms and Conditions
- Promotion/Discount codes are only valid for orders placed online.
- Promotion codes/Discount entitle you, at the time of ordering, to a saving on a new order placed with The Pet Medicine Company.
- The Pet Medicine Company reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
- Promotional/discount codes have no cash alternative and they are not transferable or assignable.
- Promotion/Discount codes are only valid on specific products while stocks last and may be withdrawn at any time.
- Only one promotion code can be used per account, per order, per household.
- In the event of product returns, refunds will be given for the original payment made we will (at our discretion, and if requested) reissue the order with the original discount applied.
- In the event of part of the order being returned, the value of the discount applied on that order will be divided between the goods proportionately, and the amount exceeding this value, less any shipping costs charged on the original order, will be returned to the customer.
- In the event of any returns meaning that the order no longer qualifies for the promotion advertised, The Pet Medicine Company reserves the right to deduct the value of the offer from the refund.
- The Pet Medicine Company reserves the right to change these Terms and Conditions at any time.